Coinplus Wallets
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Coinplus Refund & Returns Policy

 

Last updated: August 16, 2025

 

We want you to feel fully confident gifting or using Coinplus wallets. If something isn’t right, this policy explains when and how you can request a return, refund, or exchange. This policy does not limit any non-waivable consumer rights that apply in your country or state.

 

1. Return window

  • You may request a return within 14 calendar days of delivery (“Return Window”).

  • To be eligible, items must be unused, in original condition, with all original packaging and security seals intact(including any tamper-evident features).

Security note: Because Coinplus products are self-custody wallets, any item that is opened, activated, connected to any app, or shows signs the security seal was removed or tampered with cannot be returned or resold for safety and privacy reasons.

 

2. What’s not returnable

We cannot accept returns or issue refunds for any item that falls under one or more of the following:

  • Opened/tampered packaging: Broken security seals, scratched-off codes, or any indication of unsealing or tampering.

  • Connected/initialized wallets: If the card has been connected (paired/added) to the Coinplus application on the user’s device, it is no longer returnable. This includes any action that stores or tracks the card’s wallet address in the app (e.g., adding it to “My Wallets”), even if no funds were sent. For privacy and security, once an address is associated with a user’s device/account, the card cannot be resold safely.

    • This also applies if the card was connected to any third-party wallet or tracking app that stores/monitors the address.

     

  • Used/activated wallets: If the address has received or sent any on-chain transaction.

  • Customization: Customized or personalized items (e.g., engraving), except in case of a verified manufacturing defect or damage in transit reported within the Return Window.

  • Misuse/accidental damage after delivery.

  • Final-sale/clearance items where indicated at purchase.

  • Marketplace/reseller purchases (e.g., Amazon). Please use the seller’s returns process.

2.1 Additional non-returnable situations (clarifying examples)

 

These situations, by themselves, do not qualify as defects and are not eligible for returns or refunds (unless mandatory law requires otherwise):

  • No NFC on purchaser’s device (for NFC-enabled models): If the purchaser’s device does not have an NFC module required for tap-to-read features of the product.

  • Weak/low-power NFC on purchaser’s device (for NFC-enabled models): If the purchaser’s device has a weak NFC module that is insufficient for stable operation with the product.

  • Unverified defect claims: If the purchaser considers the product to be defective but Coinplus has not confirmeda defect after inspection/diagnostics.

  • Expectation mismatch: If the product does not meet the purchaser’s expectations (e.g., preferences about look/feel or subjective performance) but otherwise functions as described.

Note: Many Coinplus cards include both a laser-engraved QR address and, on certain models, an NFC tag for convenience. QR scanning works on virtually all modern smartphones; NFC features require compatible hardware and proper positioning. Lack/weakness of NFC on the purchaser’s device is not a product defect.

3. Compatibility & requirements (for NFC-enabled models)

 

  • NFC features require a device with NFC hardware enabled and the ability to read passive NFC tags.

  • Performance can vary by device model, OS version, case/magnet interference, and where the NFC antenna sits on the phone.

  • These compatibility factors are device-side and are not defects of the Coinplus card.

 

4. Starting a return (RMA required)

  1. Email [email protected] with your order number, reason for return, and clear photos/video (if applicable).

  2. If your request is approved, we’ll issue a Return Merchandise Authorization (RMA) and provide the correct return address based on your region.

  3. Ship the item back within 14 days of receiving the RMA. Returns without an RMA may be refused.

 

Shipping:

  • You’re responsible for return shipping costs. Original shipping is non-refundable unless required by law.

  • Use a trackable, insured service. Coinplus isn’t responsible for returns lost or damaged in transit.

5. Inspection & refund timing

  • We’ll notify you when your return is received and pass it through inspection (generally within 10 business days).

  • If approved, we issue the refund to your original payment method. Your bank/card issuer may need up to 5 business days (or the next statement cycle) to post it.

  • If we find the product has been opened, connected to an app, activated, or tampered with, we’ll decline the refund and can return the item to you at your expense.

6. Exchanges (defects only)

  • We’ll replace items that are DOA or have a verified manufacturing defect reported within the Return Window.

  • Contact [email protected] with your order number, a description of the issue, and photos/video. We may require the item be returned for diagnostics before sending a replacement.

Cosmetic variations or minor packaging imperfections that don’t affect product function aren’t considered defects.

7. Marketplace & reseller purchases

 

If you bought from Amazon or another authorized reseller, please follow that seller’s returns process and policy. We can’t directly refund orders we didn’t fulfill.

8. Late or missing refunds

 

If you haven’t seen the refund after our confirmation:

  1. Check your bank account or card statement again.

  2. Contact your card issuer; posting can take 1–2 billing cycles.

  3. If it still hasn’t appeared, reach us at [email protected] and we’ll help investigate.

9. Your statutory rights (EEA/UK and other regions)

 

Nothing in this policy limits your statutory rights, including withdrawal/cooling-off rights where applicable.

  • If you’re in the EEA/UK and exercise your 14-day right of withdrawal, please contact us first for return instructions.

  • Because self-custody wallets become unsafe to resell once unsealed or connected, we may need to deduct for diminished value up to 100% where the security seal has been broken or the product has been connected to an app, consistent with applicable law.

10. Contact

  • Email: [email protected]

  • Return address: Provided with your RMA based on your region (US / EEA & UK / APAC or other).